Privacy Policy

At HR Hotel Safari & Tours, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a booking with us.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our services:

Personal Information

• ✓ Full name and title
• ✓ Email address and phone number
• ✓ Billing and payment information
• ✓ Booking preferences and special requests
• ✓ Passport or ID information (for check-in)

Automatically Collected Information

• ✓ IP address and device information
• ✓ Browser type and version
• ✓ Pages visited and time spent on our site
• ✓ Referring website and search terms

2. How We Use Your Information

We use your personal information for the following purposes:

• • Bookings & Reservations: To process and confirm your bookings, send confirmation emails, and manage your stay.
• • Communication: To respond to your inquiries, send booking confirmations, and provide customer support.
• • Personalization: To tailor our services to your preferences and improve your experience.
• • Marketing: To send you promotional offers, newsletters, and updates (only with your consent).
• • Analytics: To analyze website usage and improve our services and user experience.

3. Data Protection & Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• ✓ Secure SSL encryption for all data transmission
• ✓ Regular security audits and vulnerability assessments
• ✓ Limited access to personal information on a need-to-know basis
• ✓ Secure storage systems with firewall protection

4. Sharing Your Information

We may share your information with trusted third parties to provide our services:

• • Payment Processors: To securely process your payments
• • Tour Operators: To arrange safari and excursion bookings
• • Transport Providers: To arrange airport transfers and transportation
• • Legal Requirements: If required by law or to protect our rights

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Your Rights

You have the following rights regarding your personal information:

• • Access: Request a copy of the personal information we hold about you
• • Correction: Request correction of inaccurate or incomplete information
• • Deletion: Request deletion of your personal information (subject to legal obligations)
• • Opt-out: Unsubscribe from marketing communications at any time
• • Portability: Request transfer of your data to another service provider

6. Cookies

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. By using our website, you consent to our use of cookies.

You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

Types of cookies we use:
• Essential cookies (required for basic site functionality)
• Analytics cookies (to understand how visitors interact with our site)
• Preference cookies (to remember your settings and preferences)

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Specifically:

• • Booking records: Retained for 7 years for legal and tax purposes
• • Marketing data: Retained until you unsubscribe or request deletion
• • Website analytics: Retained for 26 months (anonymized)

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

As an international hotel, your information may be transferred to and processed in countries outside your home country. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

We aim to respond to all privacy-related inquiries within 5 business days.

HR Hotel Safari & Tours — Boutique Luxury Meets African Adventure

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